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Advisor, Student Accessibility and Welfare

Job ID 370 Location/s : Dallas, TX, US Miami,FL,US
St. Augustine,FL,US
San Marcos,CA,US
Date posted 08/13/2020
The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.


The Advisor, Student Accessibility & Welfare provides assistance and motivational support for students in their efforts to develop strong, independent academic skills and positive lifelong learning. The Advisor’s primary focus is to administer the university's accommodation process and respond to student requests for ADA, religious, and pregnancy accommodations. Additionally, this position focus on academic support in conjunction with faculty, staff, and administrators, supporting a diverse population as it achieves its educational goals by fostering a student-centered environment focused on academic excellence. Reporting into the Director of Student Affairs, the Advisor is responsible for the university's overall accommodation process and provides support for student affairs functions.


Responsible for providing support to all students, both on-campus and online, in all programs to accommodate the growing needs of the university. Cross-departmental collaboration is crucial to the success of this position.

Accessibility Services:

  • Conduct intake and follow-up appointments with students requesting accommodations, including, but not limited to, accurately reviewing and interpreting all disability documentation provided by students; arranging for and providing reasonable accommodations, support services, and resources to students; and collaborating with staff, faculty, administrators, and external service providers to ensure the provision of reasonable accommodations.
  • Review student documentation, such as medical reports, neuropsychological reports, IEPs, 504 Plans, etc., and engage students in an interactive process to determine students' accommodation and accessibility needs, the functional impact of their disability, and barriers to their full participation in College programs and services.
  • Adhere to and keep current with ADA, Section 504 of the Rehabilitation Act, Title IX, and other applicable best practices, laws, and regulations pertaining to accommodations and students with disabilities in higher education.
  • Advise students with disabilities at residencies and follow their crisis issues to resolution.
  • Instruct students on processes and policies to request accommodations and advocate for students as needed.
  • Make recommendations for updates to internal policies, procedures, or practices, which will improve student experience or increase the efficiency of the process.
  • Provide ongoing case management, follow-up, referrals, and support to students with disabilities regarding accommodations and accessibility services.
  • Engage with staff, faculty, and administrators to promote equity, inclusive practices, universal design, and accessibility of College programs and services while re-framing disability from a diversity perspective.
  • Maintain accurate, up-to-date, and complete case files, notes, and required data for reporting system(s).
  • Maintain confidentiality of privileged information and adhere to applicable privacy laws and ethical standards.
  • Demonstrate sensitivity, understanding, and respect of diverse populations within the workplace.
  • Serve as department representative at institutional events such as residencies and commencement.
  • Hire service providers and authorize expenditures required to provide appropriate student accommodations and accessibility services.
  • Develop and provide training to faculty, advisors, and others in the university community regarding policies and processes used in Accessibility Services.
  • Prepare communications, responses, and other written materials on behalf of Accessibility Services.
  • Provide general support and assistance relating to students with disabilities.
  • Consult with HR as needed to provide Accessibility Resources

Title IX and Student Affairs:

  • Serve as a Deputy Title IX Coordinator/Investigator
  • Assist the Title IX Coordinator to ensure compliance with Title IX federal regulations
  • Represent the Student Affairs function by answering questions, handling grievances, and addressing issues regarding campus delivery of services and programs
  • Serve as a backup administrator for the universities Professional Misconduct Committee
  • Assist the Director with the administration of the university complaint process
  • Serve on university committees, ad hoc committees, task forces, and special initiatives as needed
  • Serve on the Universities Behavioral Intervention Team to address students in crisis through appropriate and individualized intervention.
  • Support student retention efforts through facilitating the counseling and withdrawal processes; serve as a case manager for student support cases involving family issues, health issues, etc., working in conjunction with student success advisors and faculty advisors.
  • Attend and support student functions and events, including assisting with student organizations
  • Contribute to strategic planning, budget planning, and innovation efforts
  • Collaborate with Student Success Advisors to help to prevent students from probation status, to give support to at-risk students, and to decrease the overall number of students in these academic situations - at-risk, probation and academic suspension.
  • Serve as a backup for the Director of Student Affairs
  • Prepare and present webinars and training on key topics to students, faculty, and staff.


May perform other duties and responsibilities that management may deem necessary from time to time.


Reports to:Director, Student Welfare

Positions Supervised:Not Applicable


To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Incumbents will be evaluated, in part, based on the performance of each essential function.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


  • Master's Degree education, administration, counseling, student personnel, or related field required
  • Minimum of three years of professional experience in disability or accessibility services at a college or university
  • Evidence of strong organizational, communication, and computer skills, specifically MS Office products
  • Demonstrated experience with student affairs and Title IX is required
  • Knowledge of Higher Education and Student Development Theory
  • Ability to work independently and as a member of a team
  • A student-centered approach to advising


Not Applicable


Regular travel is required to oversee direct and indirect reports and to collaborate with other campuses and departments to ensure consistency and quality of services.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Innovation - Creating new and better ways for the organization to be successful.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves the operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. 

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  

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