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Director, Faculty Experience

Dallas, Texas, Miami, Florida, Austin, Texas, St. Augustine, Florida, San Marcos, California Job ID: 748 Date posted: 04/10/2022


At the University of St. Augustine for Health Sciences (USAHS), we seek innovative people that focus on supporting our learners through every stage of their educational journey. Working at USAHS allows you to put students first, while being a force for good. We believe that advancing our communities starts with a diverse employee base, so that as we interact with others, we can build bridges to trust, respect, and understanding. At USAHS, we understand how important it is to be able to come to work as your full, authentic self, bringing with you all of the experiences and ideas that are uniquely 'you'. Grow not only in your career but as a person. Be a force for good. Be the University of St. Augustine.

Success Profile

What makes a successful staff member at The University of St. Augustine? Check out the traits we’re looking for and see if you have the right mix.

  • Student First
  • Collaborate
  • Innovation
  • Customer Focus
  • Committed to Vision and Values
  • Accountable

Our Values

The mission of the University of St. Augustine for Health Sciences is the development of professional healthcare practitioners through innovative, individualized, and quality classroom, clinical, and distance education.

  • Student first
  • Professionalism
  • Promoting excellence and innovation in education
  • Collaboration
  • Integrity
  • Health and wellness
  • Responsiveness
  • Creative and critical thinking


As a Certified B Corp institution since 2015, we are proud to be a part of a global movement that empowers businesses to meet the highest standards of verified social and environmental performance, public transparency and legal accountability to balance and purpose. As part of the B Corp community we are committed to working toward reducing inequality, lowering levels of poverty, a healthier environment, stronger communities, and the creation of more high-quality jobs. As part of our family, you will be given the opportunity to participate in a wide range of community projects focused on environmental sustainability and community support.

Key Benefits

  • Generous Medical, Dental & Vision Plans

  • Higher Education Tuition Assistance

  • Flexible Spending Accounts

  • Short and Long Term Disability Coverage

  • Life and Accident (AD&D) Insurance

  • 401(k) Retirement Plan

Position Description

Job ID 748 Date posted 04/10/2022


Anyone accessing a USAHS campus will be asked to voluntarily disclose and agree to provide documentation that they have been fully vaccinated* for COVID-19. *Effective Monday, February 14, USAHS will include boosters as part of its Entry Protocols.

Those who are not fully vaccinated or do not wish to disclose their vaccination status will be required to submit proof of a valid negative COVID-19 test taken within seven days prior to each campus entry.

The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.


The Director, Faculty Experience oversees the entirety of assigned faculty experience programs and initiatives. The director is ultimately responsible for the success of all the interconnected elements within their programs and works with others in relevant functions and on affected campuses to ensure successful program execution. Coordinating with members of the project implementation teams, the Director is responsible for identifying faculty experience improvement opportunities, formulating project teams and plans to design effective solutions, ensuring that project schedules are set, project and resource plans are developed, deliverables meet the project schedule, expected quality is achieved, projects are executed on time and within budget, and meet faculty expectations.


Program Management:

  • Coordinate across departments, academic programs and campuses to develop and execute strategy to retain and engage faculty
  • Ensure effective and timely communication of relevant information to stakeholders
  • Attend faculty meetings to report on faculty experience information/data
  • Collaborate with colleagues within the faculty council, academic leadership council, the iLife Team and faculty development specialists
  • Contribute to an integrated faculty orientation so that all faculty feel part of the wider university faculty community
  • Develop a faculty mentoring program with national and international experts, and a focus on interprofessional learning
  • Coordinate academic and social activities to promote alignment, a sense of belonging and to develop a positive culture
  • Assess variations in the needs of core and contributing faculty based on role variations and track.
  • Contribute to the development of academic organizational structure, faculty role development and provides input to the faculty handbook
  • Oversee scheduling, planning, resource management and implementation, from project initiation to final delivery, for faculty experience projects
  • Ensure faculty experience projects are delivered as scheduled, within budget and to expected quality standards.
    • Oversee the implementation of programs that have been tested and proven to enhance the faculty experience
    • Recommend project team members and identify resources required to ensure successful project implementation
    • Coordinate activities of assigned project team members to ensure project deliverables are consistently met and project milestones are achieved
    • Ensure faculty experience project team members understand program goals and identify the communications tools best suited to accomplishing program objectives.
    • Hold regular faculty experience team meetings to assess project status, identify roadblocks, and encourage progress.
    • Provide input and ideas for project improvements and/or enhancements to improve project outcomes and the faculty experience.
    • Develop faculty experience toolkits and other assets to guide the implementation and roll-out of piloted and approved faculty experience initiatives.
    • Collect and report on faculty retention data
    • Gather scholarly and service activities of faculty and report to CAO for dissemination
    • Collaborate with Program Directors and Associate Deans

Program Documentation and Metrics:

  • Develop, maintain, and update comprehensive project files including documentation of any project modifications, learnings, improvements, etc.
  • Measure and report faculty satisfaction and other KPI’s at the conclusion of each project
  • Encourage project leaders and team members to utilize toolkits, resources, and other assets for consistency.
  • Maintain, revise, and update project documents, e.g., toolkits, templates, etc., as required.
  • Faculty retention 10% higher than national average for health science occupations

Program Development:

  • Lead the ideation, design, and development of new concepts to improve the faculty experience.
  • Secure and analyze relevant data to identify and prioritize areas of improvement that will have significant impact on the faculty experience
  • Identify opportunities for concept design using input from faculty and knowledge of process pain points.
  • Assist in process analysis to identify possible pain points.

Relationship Building:

  • Understand the USAHS value perception and represent the voice of the faculty for assigned projects.
  • Coach project team members to demonstrate exemplary customer service.
  • Develop and maintain relationships and direct communications with project team leaders and members, functional department heads, campus directors and others who contributions are critical to project success.
  • Coordinate with support services, e.g., marketing and IT, to provide resources and services required for program success.

May perform other duties and responsibilities that management may deem necessary from time to time.


Reports to:Chief Experience Officer

Positions Supervised: None


To perform this job successfully an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Incumbents will be evaluated, in part, based on performance of each essential function.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


  • Master’s degree required; Doctorate preferred.
    • Strong organizational and project management skills; can effectively use scheduling, spreadsheet, and other tools to manage project schedules and deliverables.
    • Detail-oriented; objectives driven; capable of making decisions.
    • Ability to multi-task, prioritize, triage, and manage many project requests and initiatives simultaneously.
    • Strong verbal and written communications
    • Good understanding of Diversity, Equity and Inclusion and Interprofessional Education
    • Excellent interpersonal skills and demonstrated ability to collaborate with and motivate project team members.
    • Ability to measure, analyze, and act on project data.
    • Can demonstrate the ability to use a broad range of products from the Microsoft Office suite and have the ability to learn new systems and software.
    • Flexible with regard to availability (time zones, days of week) depending on the timing and/or urgency of a particular assignment; willingness to work non-traditional hours, including early mornings, evenings, and weekends.
  • Experience developing and managing a project budget.
  • Ability to develop in-depth understanding of the USAHS faculty perception of value.
    • Provide exemplary customer service.


PMP Certification or Six Sigma Certification is highly desired.


Ability to travel domestically, primarily to all USAHS campus locations.


To perform the job successfully, an individual should demonstrate the following competencies:

  • Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
  • Is Resilient - Rebounds from setbacks and adversity when facing difficult situations.
  • Instills Trust - Gains the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieves results, even under tough circumstances.
  • Innovation - Creates new and better ways for the organization to be successful.
  • Faculty Focus - Builds strong faculty relationships and delivers customer-centric solutions.
  • Drives Engagement - Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
  • People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raise standards and development of high potential talent.

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  

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