Salesforce AdministratorJob ID 173 Location/s : Dallas, TX, US Miami,FL,US
Date Updated 06/14/2021
The Salesforce Administrator will support the ongoing development of the University’s Salesforce platform. The successful candidate will have a record of supporting end users and improving processes and adoption using Salesforce and associated technologies. The administrator will work primarily with the Enrollment and Admissions departments, supporting their current needs and future growth. The Salesforce Administrator will be responsible for day-to-day support, maintenance and improvement of the CRM platform in collaboration with the Senior Salesforce Administrator and Marketing Automation Administrator. This role is a combination of business analyst, administrator and solutions architect.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
·Provide day to day Tier 2 end user support (including complex formulas and system maintenance) and assist users to troubleshoot issues and increase their knowledge of Salesforce.com.
·Maintain security user roles and profiles, security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing Rules and Security).
·Perform data imports, fulfill ad hoc data requests, data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts.
·Successfully create and maintain documentation on business processes, use and flow, and training materials.
·Ability to test, package and deploy quality, scalable and well documented solutions on the Salesforce platform.
·Ability to maintain and implement integrations between Salesforce and other applications and systems.
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
POSITION IN ORGANIZATION
Reports to:Business Applications Manager
TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Incumbents will be evaluated, in part, based on performance of each essential function.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
·Bachelor’s Degree, Master’s degree or MBA is a plus
·Minimum of one (1) years’ experience in the technology field
·Experience in higher education in a university setting is highly preferred
·Minimum 1 year demonstrated experience supportingSalesforce in an enterprise environment
·Salesforce Admin Certification preferred
·Experience in customizing and configuring COTS applications, including CRM applications
·Experience with Lightning Experience and Lightning Components
·Strong functional and technical documentation skills
·Ability to rapidly research solutions to operational problems which have never been encountered before
·Strong problem solving and analytic skills
Position may be required to travel up to 10%
The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.