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Clinical Innovation Specialist

Irving, Texas, Miami, Florida, Austin, Texas, St. Augustine, Florida, San Marcos, California Job ID: 739 Date posted: 05/25/2022


At the University of St. Augustine for Health Sciences (USAHS), we seek innovative people that focus on supporting our learners through every stage of their educational journey. Working at USAHS allows you to put students first, while being a force for good. We believe that advancing our communities starts with a diverse employee base, so that as we interact with others, we can build bridges to trust, respect, and understanding. At USAHS, we understand how important it is to be able to come to work as your full, authentic self, bringing with you all of the experiences and ideas that are uniquely 'you'. Grow not only in your career but as a person. Be a force for good. Be the University of St. Augustine.

Success Profile

What makes a successful staff member at The University of St. Augustine? Check out the traits we’re looking for and see if you have the right mix.

  • Student First
  • Collaborate
  • Innovation
  • Customer Focus
  • Committed to Vision and Values
  • Accountable

Our Values

The mission of the University of St. Augustine for Health Sciences is the development of professional healthcare practitioners through innovative, individualized, and quality classroom, clinical, and distance education.

  • Student first
  • Professionalism
  • Promoting excellence and innovation in education
  • Collaboration
  • Integrity
  • Health and wellness
  • Responsiveness
  • Creative and critical thinking


As a Certified B Corp institution since 2015, we are proud to be a part of a global movement that empowers businesses to meet the highest standards of verified social and environmental performance, public transparency and legal accountability to balance and purpose. As part of the B Corp community we are committed to working toward reducing inequality, lowering levels of poverty, a healthier environment, stronger communities, and the creation of more high-quality jobs. As part of our family, you will be given the opportunity to participate in a wide range of community projects focused on environmental sustainability and community support.

Key Benefits

  • Generous Medical, Dental & Vision Plans

  • Higher Education Tuition Assistance

  • Flexible Spending Accounts

  • Short and Long Term Disability Coverage

  • Life and Accident (AD&D) Insurance

  • 401(k) Retirement Plan

Position Description

Job ID 739 Date posted 05/25/2022


Anyone accessing a USAHS campus will be asked to voluntarily disclose and agree to provide documentation that they have been fully vaccinated* for COVID-19. *Effective Monday, February 14, USAHS will include boosters as part of its Entry Protocols.

Those who are not fully vaccinated or do not wish to disclose their vaccination status will be required to submit proof of a valid negative COVID-19 test taken within seven days prior to each campus entry.

The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARYThe Clinical Innovation Specialist provides educational, administrative, operational, and technical support to program leaders, faculty, clinical educator providers, students, and patients/clients involved in delivering services related to USAHS pro bono clinic experiences, as well as secondary duties in support of Teaching, Learning, and Innovation (e.g., simulation) activities within the Centers for Innovative Clinical Practice (CICPs). This position coordinates pro bono clinic patient services which includes, but is not limited to, patient recruiting and referrals, ensuring completion of new patient and provider compliance paperwork, scheduling, coordination of clinic space on each campus, answering emails and phone calls, ordering supplies, and supporting telehealth delivery.

The Clinical Innovation Specialist will also serve as a technical expert who will set up, operate, maintain, troubleshoot, and in some cases repair simulation equipment, pro bono equipment, AV, as well as other related educational technologies housed within the CICPs. This individual will instruct and assist faculty and learners in the use of technical equipment used in pro bono clinic experiences, in-person and virtual simulations, and will also provide technical support for faculty and learners using educational technologies within their courses.

  • In collaboration with academic programs, maintains a functional, efficient, and professional atmosphere by facilitating pro bono clinic and simulation office management, coordinating events, and maintaining communication with staff.
  • Acts as the first point of contact for prospective and existing pro bono clinic patients/clients; responsible for responding to inquiries via phone, email, and face-to-face.
  • Recruits and screens potential pro bono clinic patients.
  • Instructs patients on the completion of new patient forms, as per established policies and procedures, and assists patients with troubleshooting the telehealth platform, if applicable.
  • Provides support to clinical providers on the completion of required consent forms and agreements, per established policies and procedures, and assists providers with troubleshooting the telehealth (if applicable) and EMR platform.
  • Maintains an organized system for maintaining regular and confidential files and records.
  • Produces utilization and data tracking reports on a monthly basis.
  • Monitors and orders supplies and manages clinic equipment requests.
  • Schedules, prepares, and coordinates appropriate space for pro bono clinic experiences.
  • During non-peak pro bono clinic periods, provides support for Teaching, Learning, and Innovation (e.g., simulation) activities to include operation and maintenance of simulation AV and recording equipment, task trainers, computerized simulators, and virtual reality procedural trainers with the ability to follow scenarios, and make appropriate adjustments to technology systems.
  • Develops and delivers training to clinical provider faculty and other staff as needed on use of technology, policies and procedures, and equipment use in the delivery of pro bono clinic or simulation experiences.
  • Sets up and operates equipment/AV system in rooms including equipment, supplies, moulage, etc. for simulation activities.
  • Supports academic programs and clinical faculty with educational aspects of simulation scenarios or pro bono clinic experiences, including debriefing/feedback and learner support.
  • Possesses a high degree of professionalism with high-level interpersonal skills for collaboration with clinicians, patients, and staff at all levels.
  • In view of the evolving needs and opportunities, this position may be required to perform other duties as assigned and reporting relationships may vary.


REPORTS TO: Manager of Pro Bono and Telehealth Initiatives

POSITIONS SUPERVISED:Student Workers, Part-Time contract workers


  • Must be proficient with hardware such as PC and Mac computers, video cameras and microphones
  • Must be able to learn new technical systems quickly
  • Must engage with others in a collaborative and caring nature
  • Must be flexible in work schedule, as experiments may be scheduled during evenings and weekends
  • Must be highly organized, detail-oriented and have strong verbal and written communication skills
  • Must be able to master proprietary software quickly
  • Must be able to perform mechanical, electrical and heavy lifting tasks
  • Must understand and abide by proper lab procedures that are essential to the safety of students and faculty


  • Bachelor’s degree in a health sciences or related field
  • 2 years working in a healthcare clinical practice environment; telehealth experience preferred
  • 2 years of simulation, skills labs, or related educational technology experience
  • Certification from the Society for Simulation in Healthcare preferred, but not mandatory
  • Experience with EMR or telehealth platforms
  • Experience in IT support environment
  • Experience with Microsoft Windows
  • Experience with audio/visual systems


Position may require travel to vendor sites and USAHS campuses; not to exceed 20%


To perform the job successfully, an individual should demonstrate the following competencies:

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
  • Drives Results - Consistently achieving results, even under tough circumstances.
  • Innovation - Creating new and better ways for the organization to be successful.
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
  • People Leadership - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.


Work is performed in a standard office, classroom and lab environment, and involves operation and maintenance of skills and simulation equipment, computer equipment, and educational technology.The role requires standard physical demands associated with a lab setting, e.g., walking, standing, communicating, and other physical functions as necessary.

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  

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