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Classroom & Collaboration Technician

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Job ID Req #188 Location : Miami, FL, United States
Date posted 07/18/2019
GENERAL SUMMARY
The Classroom and Collaboration Technology Analyst (CCTA) will be responsible for the coordination and setup of all audio and video services, platforms, solutions and equipment including the development of new solutions, installation, maintenance, troubleshooting and working with relevant vendors as applicable. 

ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include: 
Familiar with AV equipment and platform landscape including classroom and collaborative technology 
Installation, administration, and support of these technologies
Works with vendors to order, schedule and install equipment
Manages installation process, holds vendor and others accountable for deliverables and schedules
Works with stakeholders, including faculty, IT leadership, and project managers to manage budget
Works with IT staff and help desk to coordinate installations
Facilitates and programs meetings as needed
Provides periodic status updates to stakeholders
Mitigates any risks or problems (proactive and reactive)

TRAVEL REQUIREMENTS
25%

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum 5 years of relevant experience in event management or project management and/or equivalent combination of education, experience and training that provides the required knowledge and abilities to do the job
Technical aptitude and knowledge of integrated audiovisual systems including Skype for Business, Zoom and Crestron. Experience with Panopto, Echo360 and Lifesize is highly preferred.
Excellent oral and written communication skills.
Excellent customer service skills and ability to interact well with clients and staff
Self-motivated.  Works well independently and in a team setting under time constraints.
Ability to multi-task and learn and apply new skills quickly

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. 
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