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Manager, Clinical Education Central Functions

Job ID 312 Location : Miami, FL, US
Date posted 04/08/2020
The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

The Central Functions Manager provides guidance and oversight of the work of central functions staff and clinical site development representatives. This individual will also interpret standards of practice and regulatory requirements as they relate to clinical education in the development of student requirements as well as actively promote and ensure the University’s goal of successful clinical education experiences is carried out.   

Provides direction for launch of new software programs and processes
Oversees the effectiveness of current processes, and creates and implements changes when necessary
Guides and ensures staff meet organizational metrics as well as individual and departmental goals
Collaborates with clinical education manager, clinical education faculty and other departments to ensure information and process accuracy as they relate to the student clinical experience and makes appropriate changes as indicated
Multitasks and prioritizes to ensure task completion with accuracy and tight deadlines
Quickly recognizes and resolves issues using clear processes and judgment
Initiates change to enhance the department’s service delivery within the University, with students and outside organizations
Creates and delivers reports as requested by faculty for accreditation
Creates and delivers reports as requested by department head
Meets with direct reports regularly
Meet with department head regularly to strategize and provide updates
Maintains clinical education database to facilitate timely and accurate placement of students
Maintains education support plan database that allows accurate accounting of usage including dollar amounts
Responsible for departmental representation at FL campus events
Assist with other projects, activities and programs as requested
Core Responsibilities
Promotes University’s core values Supports and demonstrates a student-centered philosophy
Participates in development and implementation of University’s strategic plan
Upholds University’s professional, ethics and integrity standards
Fosters a success-oriented, accountable environment within the University
Interviews, hires and trains employees; assigns and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems
Motivates and leads a high-performance team; attracts, recruits and retains talent; provides mentoring and development
Keeps abreast of state-of-the-art developments through attendance at professional meetings and seminars, literature.
May perform other duties and responsibilities that management may deem necessary from time to time.

Reports to:  Department Head, Clinical Education

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Incumbents will be evaluated, in part, based on performance of each essential function.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

3 years of previous management experience required, preferably in health science education
Bachelor’s degree in healthcare or business or equivalent combined education and management experience; master’s degree preferred   
Experience in clinical education, preferably in health science education  
Experience with Salesforce or a similar CRM system
Previous experience in medical device/equipment, pharmaceutical or B2B sales strongly preferred
Proven experience establishing and building relationships with a high level of customer focus and support
Strong interpersonal skills including effective verbal and written communication skills
Ability to work accurately, and coordinate and accomplish a variety of tasks with tight deadlines
Ability to lead in an environment of constant change including regulatory requirements
Exhibit patience and positive attitude in establishing and encouraging a learning environment
Ability to work collaboratively as part of a team, and to interact effectively with colleagues, administrators and faculty members and students, as well as external constituencies
Familiarity with the needs of students and a diverse student population
Experience with Acadaware, EXXAT or similar clinical database management
Proficiency in Microsoft Office suite
Valid driver’s license for State of residence and at least minimum liability insurance required by State
Demonstrated ability to see the big picture and provide useful advice and input across the company
Work requires willingness to work a flexible schedule

Up to 50% travel as needed

To perform the job successfully, an individual should demonstrate the following competencies:
Committed to Mission and Values - Has a clear understanding of institution’s mission and values. Has a passion for facilitating learning and for enabling students to navigate their own learning journey.

Accountable -Takes personal responsibility for own goals and outcomes to ensure student success. Establishes clear expectations, follows through on commitments to students and holds them accountable for assignments and performance

Collaborative - Works cooperatively with others across the institution and beyond, including the community and through partnerships. Represents own interests while being inclusive and fair to others.

Communicates Effectively - Adapts oral and written communication approach and style to the audience and based on the message. Also listens attentively to others.

Strong effective communicator 
Highly developed, demonstrated teamwork skills  
Ability to coordinate the efforts of a team of diverse creative employees 
Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution. Commitment to continuous learning 
Demonstrated effectiveness in holding conversations with customers, customer evangelism, and customer-focused product development and outreach 
Demonstrated ability to see the big picture and provide useful advice and input across the company 
Ability to lead in an environment of constant change 
Experience working in a flexible, employee empowering work environment 
Strong organizational, prioritization and time management skills 
Work requires willingness to work a flexible schedule 
Knowledgeable of medical community and established relationships with professional memberships 
Knowledgeable of education standards such as WASC, CAPTE, ACOTE and other accreditation standards preferred 
Proficiency in Microsoft Office suite and Acadaware. 
Valid driver’s license for State of residence and at least minimum liability insurance required by State 
Demonstrated ability to establish and maintain positive working relationships with the public, supervisors, professional staff/faculty and co-workers.

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary. 

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  

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