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Financial Aid Counselor

Job ID 290 Location : San Marcos, CA, US
Date posted 02/26/2020
The mission of The University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

The University’s financial aid counselor position is responsible for all aspects of the student financing process.  The individual will counsel students and their families on financial matters relating to the cost of attending the university; counsel on payment options to include federal, state, private, veterans’ education benefits, military tuition assistance, payment plans and institution aid.  This position requires the individual to provide a high level of customer service by working closely with admissions, enrollment, financial aid, and finance groups to ensure that prospective and continuing students/families have a complete and comprehensive understanding of the institution, cost of attending the university and how to pay for their education.
• Counsel students/families on available funding options in accordance to their need’s assessments
• Provide a generic overview of financial aid programs available to qualifying students
• Provide a thorough overview of financial aid and veterans’ education benefits and military tuition assistance as necessary or refer the student/family to the proper subject matter expert
• Serve as a School Certifying Official for veterans’ education benefits, including completion of required training
• Advise students/families on how to best locate information necessary to complete financial paperwork successfully and to meet any deadlines
• Guide students/families through financial aid paperwork to completion
• Counsel students on all matters related to financing their education as it relates to enrollment, satisfactory academic progress, leave of absences, etc., so that students maintain their aid
• Communicate with applicants/students/families via emails, and/or phone
• Direct students/families to proper offices for information when applicable
• Demonstrate a thorough understanding of the university as it relates to admissions, academic advising, registrar, financial aid, and enrollment so that students/families are directed to subject matter experts as appropriate
• Other duties as assigned

May perform other duties and responsibilities that management may deem necessary from time to time.

REPORTS TO:  Director, Financial Aid

• A Bachelor’s degree or equivalent experience required and 3-5 years current experience working in a progressive financial aid office or similar offices.
• Attention to detail and organizational skills are a must.
• Openet, Powerfaids, NSLDS, and Datatel/Colleague experience a plus.
• Excellent verbal and written communication skills required.
• Ability to successfully resolve student issues from request to resolution ensuring a positive student experience.
• Must be able to handle multiple tasks and priorities in a fast-paced environment.

The University of St. Augustine for Health Sciences is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.  

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