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Jr. Salesforce Administrator

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Job ID Req #173 Location : San Marcos, CA, United States
Date posted 06/27/2019

GENERAL SUMMARY:



The Junior Salesforce Administrator will support the ongoing
development of the University’s Salesforce platform. The successful candidate
will have a record of supporting end users and improving processes and adoption
using Salesforce and associated technologies. The administrator will work
primarily with the Enrollment and Admissions departments, supporting their
current needs and future growth. The Junior Salesforce Administrator will be
responsible for day-to-day support, maintenance and improvement of the CRM
platform in collaboration with the Senior Salesforce Administrator and
Marketing Automation Administrator. This role is a combination of business
analyst, administrator and solutions architect. This position will report
directly to the Director, Enterprise Systems.





ESSENTIAL DUTIES AND RESPONSIBILITIES:



·Provide day to day Tier 2 end user support
(including complex formulas and system maintenance) and assist users to
troubleshoot issues and increase their knowledge of Salesforce.com.



·Maintain security user roles and profiles,
security settings, access settings etc. (User Profiles, Role Hierarchy, Sharing
Rules and Security).



·Perform data imports, fulfill ad hoc data
requests, data integrity and manipulation tasks such as merging duplicate
records and establishing proper ownership of existing accounts and contacts.



·Successfully create and maintain documentation
on business processes, use and flow, and training materials.



·Ability to test, package and deploy quality,
scalable and well documented solutions on the Salesforce platform.



·Ability to maintain and implement integrations
between Salesforce and other applications and systems.





OTHER DUTIES AND RESPONSIBILITIES



May perform other duties and
responsibilities that management may deem necessary from time to time.





POSITION IN ORGANIZATION



Reports to:Business Applications Manager



TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED



To perform this job successfully an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Incumbents will be evaluated, in part, based on performance of each essential function.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.





EDUCATION and/or EXPERIENCE:



·Bachelor’s Degree, Master’s degree or MBA is a
plus



·Minimum of one (1) years’ experience in the
technology field



·Experience in higher education in a university
setting is highly preferred

   ·Minimum 1 year demonstrated experience supportingSalesforce in an enterprise environment

·Salesforce Admin Certification preferred

·Experience in customizing and configuring COTS applications, including CRM applications

·Experience with Lightning Experience and Lightning Components

·Strong functional and technical documentation skills

·Ability to rapidly research solutions to operational problems which have never been encountered before

·Strong problem solving and analytic skills





TRAVEL REQUIREMENTS



Position may be required to travel up to 10%

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