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Classroom & Collaboration Technician

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Job ID Req #197 Location : St. Augustine, FL, United States
Date posted 09/07/2019
GENERAL SUMMARY

The Classroom and Collaboration Technology Analyst (CCTA) will be responsible for the coordination and setup of all audio and video services, platforms, solutions and equipment including the development of new solutions, installation, maintenance, troubleshooting and working with relevant vendors as applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsibilities include:

  • Familiar with AV equipment and platform landscape including classroom and collaborative technology
  • Installation, administration, and support of these technologies
  • Works with vendors to order, schedule and install equipment
  • Manages installation process, holds vendor and others accountable for deliverables and schedules
  • Works with stakeholders, including faculty, IT leadership, and project managers to manage budget
  • Works with IT staff and help desk to coordinate installations
  • Facilitates and programs meetings as needed
  • Provides periodic status updates to stakeholders
  • Mitigates any risks or problems (proactive and reactive)


OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time. 

TRAVEL REQUIREMENTS 
25% 

POSITION IN ORGANIZATION 
REPORTS TO: Executive Director, Information Technology
POSITIONS SUPERVISED: N/A

TECHNICAL, MANAGERIAL, AND PEOPLE SKILLS REQUIRED 
To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

  • Minimum 5 years of relevant experience in event management or project management and/or equivalent combination of education, experience and training that provides the required knowledge and abilities to do the job
  • Technical aptitude and knowledge of integrated audiovisual systems including Skype for Business, Zoom and Crestron. Experience with Panopto, Echo360 and Lifesize is highly preferred.
  • Excellent oral and written communication skills.
  • Excellent customer service skills and ability to interact well with clients and staff
  • Self-motivated.  Works well independently and in a team setting under time constraints.
  • Ability to multi-task and learn and apply new skills quickly 

BUSINESS COMPETENCIES 
To perform the job successfully, an individual should demonstrate the following competencies:

  • Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

  • Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.

  • Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.

  • Drives Results - Consistently achieving results, even under tough circumstances.

  • Innovation - Creating new and better ways for the organization to be successful.

  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


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