Manager, Admissions Operations and Systems

GENERAL SUMMARY

The Manager, Admissions Operations and Systems supports the Office of Admissions by assisting with the admission decision process for all academic programs from the time an application is completed, to the time a student is admitted and fully compliant with all admissions requirements and documentation.The Manager will be responsible for the admission process for post-professional applicants, as well as requirements that arise after students are accepted into the program, including but not limited to oversight of records and tracking, functionality of systems, and delivery of the DocuSign process.Ultimately the Manager ensures a seamless admissions experience for students that is transparent, efficient and leads to student preparedness prior to the start of the program.This is a campus-based position and is ineligible for remote work.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Manage the daily functions of the admissions operations and post professional admissions teams.
• Coach, mentor, and assist with the training and development of admissions staff.
• Assist with identification of admissions personnel to include interviewing, hiring and onboarding of new admissions staff members.
• Conduct analysis and prepare admissions reports, summarizing information on staff and incoming students.
• Assist with the development and implementation of admissions policies and procedures.
• Collaborate with other teams to achieve business objectives while meeting students’ needs in support of their degree progression including campus and term start selection.
• Lead the development and maintenance of the appropriate systems to facilitate team effectiveness, including DocuSign, Salesforce, Jenzabar and other systems used by the team.
• Work collaboratively with the compliance team to prepare and update enrollment agreements for all programs.
• Screen, verify, and evaluate data on admissions applications and transcript materials, maintaining all files and record systems.
• Routinely conduct audits to ensure consistency with all applicable admissions policies and procedures.
• Recommend updates of all official correspondence to students regarding admissions and transfer of credit for review.
• Accountable for accurate and timely correspondence by team members to stakeholders regarding admissions and transfer of credit.
• Ensure admitted students have completed and submitted all required documents.
• Prepare and disseminate regular reports on team performance to include visibility of application processing and admissions decision making
• Provide insight to the Director, Admissions to inform decisions regarding:
• Updates to timely publication of records and document management policies and procedures
• Special requests and exceptions to admissions policies
• Organizational structure and staffing
• Development and management of annual budget

OTHER DUTIES AND RESPONSIBILITIES 

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to:Director, Admissions

Positions Supervised: Admissions Records Specialist, Post Professional Admissions Specialists

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Incumbents will be evaluated, in part, based on performance of each essential function.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EDUCATION and/or EXPERIENCE

• Bachelor’s Degree required; Master's degree preferred
• Minimum of 5 -7 years of university advising or university admissions experience, specifically in admissions decisions, policy planning and operations.
• At least 2 years of managerial experience.
• Strong customer service/student service skills in a fast-paced, changing environment required.
• Excellent oral and written communication skills and analytical skills are essential.
• Proficiency in systems and reporting, specifically Salesforce or other CRMs and Jenzabar or other SISs.

LICENSURE and/or CERTIFICATION

TRAVEL

Infrequent travel to other campuses as necessary, not to exceed 10%

BUSINESS COMPETENCIES 

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
• Drives Engagement (People Managers Only) - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• People Leadership (People Managers Only) - Leads by example when it comes to finding and developing talent, with a focus on talent acquisition strategies, setting performance targets that raises standards and development of high potential talent.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.