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Customer Service Coordinator

Dallas, Texas Job ID 1193 Date posted 01/13/2026 Hiring Range $17.64 - $22.97
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Overview

At the University of St. Augustine for Health Sciences (USAHS), we seek innovative people that focus on supporting our learners through every stage of their educational journey. Working at USAHS allows you to put students first, while being a force for good. We believe that advancing our communities starts with a diverse employee base, so that as we interact with others, we can build bridges to trust, respect, and understanding. At USAHS, we understand how important it is to be able to come to work as your full, authentic self, bringing with you all of the experiences and ideas that are uniquely 'you'. Grow not only in your career but as a person. Be a force for good. Be the University of St. Augustine.

Success Profile

What makes a successful Customer Service Coordinator at the University of St. Augustine? Check out the traits we’re looking for and see if you have the right mix.

  • Student First
  • Collaborate
  • Innovation
  • Customer Focus
  • Committed to Vision and Values
  • Accountable

Our Values

The mission of the University of St. Augustine for Health Sciences is the development of professional healthcare practitioners through innovative, individualized, and quality classroom, clinical, and distance education.

  • Student first
  • Integrity
  • Professionalism
  • Health and wellness
  • Promoting excellence and innovation
  • Responsiveness
  • Creative and critical thinking
  • Collaboration

Culture

As a Certified B Corp institution since 2015, we are proud to be a part of a global movement that empowers businesses to meet the highest standards of verified social and environmental performance, public transparency and legal accountability to balance and purpose. As part of the B Corp community we are committed to working toward reducing inequality, lowering levels of poverty, a healthier environment, stronger communities, and the creation of more high-quality jobs. As part of our family, you will be given the opportunity to participate in a wide range of community projects focused on environmental sustainability and community support.

Key Benefits

  • Generous Medical, Dental & Vision Plans

  • Higher Education Tuition Reduction

  • Health Care Flexible Spending Accounts

  • Long Term Disability Coverage

  • Supplemental Life Insurance

  • 401k with Match

The University of St. Augustine for Health Sciences offers competitive salaries and comprehensive benefits that include various options for health and wellness, income planning and protection, a generous paid time off policy including holidays, and professional development opportunities.

See the full summary

Position Description

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.



GENERAL SUMMARY
The Customer Service Coordinator provides concierge level service support to the assigned campus. The incumbent will be the face of the university, welcoming internal and external visitors with a professional and proactive approach that anticipates the needs of the campus reception area.  The position is responsible for attending to visitors and overseeing reception area interactions to include inquiries over the telephone as well as face-to-face. The Customer Service Coordinator acts as the first point of contact for students, employees and visitors and is responsible for operational and administrative support to include answering phones, opening and distributing mail, supplies maintenance, calendaring, filing and other related clerical/administrative duties. 
This position requires a full-time presence on the assigned campus. 
ESSENTIAL DUTIES AND RESPONSIBILITIES
Campus entry processes and procedures: 
* Answers calls in a professional and courteous manner and conveys messages to staff and faculty; serves as a back-up to the automated University-wide telephone system. 
* Serves visitors by greeting, welcoming, directing and announcing them appropriately.
* Provides campus and local community information to visitors.
* Facilitates the delivery of materials and/or correspondence to visitors upon arrival.
* Serves as a member of the campus response and reentry teams, as needed.
Campus Access, Parking and Commuter Programs (as applicable):
* Coordinates and maintains campus-wide Commuter Assistance Program (CAP). 
* Issues and tracks appropriate campus and parking access badges for walk-in visitors, vendors, faculty, staff and students.
General administration and campus services: 
* Support campus events and activities under the direction of the Campus Director; may assist with the coordination and logistics for campus-wide events to include scheduling, set-up and clean-up for the event. 
* Manages campus supply inventory and places orders for general, breakroom, and copier supplies, as needed.  
* Maintains inventory of supplies, brochures, and collateral for reception desks.
* Maintains campus-wide events calendar. 
* Maintains and updates master campus seating list in coordination with Campus Director,
Human Resources and Facilities:
* Ensures regular and frequent updating of campus video monitors to reflect current and relevant campus news and information.
* Prepares mailers for shipping and delivery services (UPS, FedEx, courier, etc.).
* Supports activities and initiatives related to campus safety and security in coordination with the Director, Safety and Security. 
Human Resources support: 
* Supports campus Human Resources Manager with collection of on-boarding documents for all faculty, staff and students; completes new hire I-9 process under direction of HR Manager, as needed.
* Manages and coordinates reception area coverage and schedule for Student Workers. 
OTHER DUTIES AND RESPONSIBILITIES
May perform other duties and responsibilities that management may deem necessary from time to time.
* Assists with other operational and administrative support activities as assigned to support the needs of the University and campus.
TRAVEL REQUIREMENTS
Not applicable
MANAGEMENT/SUPERVISORY RESPONSIBILITIES
Not applicable
POSITION IN ORGANIZATION
REPORTS TO:  Campus Director and assigned Manager
POSITIONS SUPERVISED:  Not applicable


The University is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, genetic condition, national origin, citizenship, disability, marital status, military status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.

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