IT Solutions Architect - Salesforce

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Solution Architect is responsible for the support, development and integration of solutions deployed within the USAHS technical stack.  Working collaboratively within IT, this position must be able to develop, test, debug, migrate, maintain, document and support solutions implemented for our customers. In addition to creating new solutions, this position is responsible for providing application support to internal customers by troubleshooting operational issues and developing/implementing appropriate fixes to existing solutions, enabling continued usage to meet customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Collaborate with vendor / external consultants in ongoing application implementation projects to help gather business user requirements, design, configure, test and implement applications and modules.

• Provides cross-product/cross-technology expertise to capability teams, provides input on and evaluates solution design and is consulted during release planning (e.g., standards for solution design; determination of best practices, etc).
• Engages with the business and teams during ideation and design, guides technology selection, develops architectural artifacts in partnership with lead engineer and dev team(s) and ensure compliance with security, identity and access management, Enterprise Architecture, etc. 
• Help to identify interfaces required for SIS with other IT systems; collaborate with vendor / external consultant to design, configure and test interfaces
• Lead design and solution workshops, review and decision making
• Assesses the current IT environment and develops a future state IT architecture in partnership with Enterprise Architecture. 
• Develops and maintains policies, standards, and guidelines to ensure that a consistent technology framework is applied across the company, maintains awareness and visibility of organizational standards and best practices. 
• Promote, and lead by example, a DevOps culture where the team is expected and empowered to own each aspect of the development, promotion, and operation of their code
• Coordinate new software releases, production fixes and upgrades with technical teams and users
• Recommend new features or changes to configuration / workflows based on user and vendor feedback
• Modify, configure, design, and test new interfaces for applications with other IT systems based on user requirement.
• Develop and execute Salesforce data management strategy.
• Based on application changes required, provide Infrastructure requirements to Infrastructure team
• Develop and document system configurations, procedures and hardware as appropriate
• Perform database inquires and audit to verify system integrity
• Conduct in-depth tests for application modifications or implementation of new systems

OTHER DUTIES AND RESPONSIBILITIES

Provide technical support and guidance to application users; Work closely with internal and external service providers as required

• Collaborate with other IT application resources (across Business Intelligence, Enterprise System, HRIS, ERP, Learning)
• Obtain familiarity with other applications to resolve cross functional dependencies
• May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to:Director, Business Applications

Positions Supervised:   N/A

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Salesforce Certifications in the following areas:

• • • Certified Administrator
    • Platform App Builder
    • Developer I (Preferred)

• Experience with the following Salesforce technologies:

• • • Sales Cloud
    • Service Cloud
    • Experience Cloud
    • Sales Engagement
    • Marketing Cloud/Pardot/Marketo

• Experience with developing solutions across systems via integration (API, native connections, etc.)
• Experience with omni-channel products
• Experience with CD/CI tools such as Github
• Excellent understanding of object-oriented concepts and design patterns, prior work with OO languages (Apex, Java, Ruby, C#, C++, etc)
• Excellent critical thinking and troubleshooting skills
• Excellent project management, communication, and interpersonal skills
• Ability to assist users in resolving problems and answer questions with minimal supervision

EDUCATION and/or EXPERIENCE

• Bachelors’ Degree in Computer Science, Information Systems or related field, Master’s degree is a plus

• At least 7 years’ experience in Salesforce Administration
• At least 5 years’ experience in a leading role delivering Salesforce projects and other technical solutions
• Experience in all phases of the development lifecycle
• Experience with Higher Education and Health Sciences preferred
• Experience with web development is a plus
• Familiarity with systems integrations such as CRM, Content Management, POS/Commerce, or Web Analytics preferred

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.