Senior Salesforce Developer

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Senior Salesforce Developer is responsible for the support, development and integration of Salesforce solutions deployed within the USAHS technical stack.  Working collaboratively within IT, this position must be able to develop, test, debug, migrate, maintain, document and support solutions implemented for our customers. In addition to creating new solutions, this position is responsible for providing application support to internal customers by troubleshooting operational issues and developing/implementing appropriate fixes to existing solutions, enabling continued usage to meet customer needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Collaborate with vendors and external consultants to design, configure, test, and implement applications and modules. 

• Provide cross-product and cross-technology expertise to capability teams, offering input on solution design and best practices. 

• Identify interfaces required for SIS with other IT systems and collaborate with support teams to design, configure, and test these interfaces. 

• Assess and maintain the current Salesforce environment and develop solutions to remediate Salesforce health and security issues using Salesforce-provided tools. 

• Coordinate new software releases, production fixes, and upgrades with technical teams and users. 

• Recommend new features or changes to configurations and workflows. 

• Provide code review and oversight to Salesforce developers 

• Modify, configure, design, and test new interfaces for applications with other IT systems based on given requirements. 

• Partner with leadership in Salesforce data management strategies. 

• Develop detailed documentation for system configurations, procedures, and hardware as appropriate. 

• Perform system audits to ensure system integrity. 

• Conduct in-depth tests for application modifications or the implementation of new systems. 

• Mentor junior developers and engineers. 

OTHER DUTIES AND RESPONSIBILITIES

Provide technical support and guidance to application users; Work closely with internal and external service providers as required

• Collaborate with other IT application resources (across Business Intelligence, Enterprise System, HRIS, ERP, Learning)
• Obtain familiarity with other applications to resolve cross functional dependencies
• May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

Reports to:Executive Director of Infrastructure and Applications

Positions Supervised:   N/A

TECHNICAL, MANAGERIAL & PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Preferred Current Salesforce Certifications in the following areas:

oCertified Administrator

oPlatform App Builder

oDeveloper I and II

• Experience with the following Salesforce technologies:

oSales Cloud 

oService Cloud 

oExperience Cloud 

oOmni-Channel 

oMarketing Cloud/Pardot/Marketo 

·Experience with developing solutions across systems via integration (API, native connections, etc.). 

·Experience with CD/CI tools such as GitHub. 

·Excellent critical thinking and troubleshooting skills. 

·Excellent project management, communication, and interpersonal skills. 

·Ability to assist users in resolving problems and answer questions with minimal supervision. 

EDUCATION and/or EXPERIENCE

• Bachelor’s degree in computer science, Information Systems or related field, Master’s degree is a plus
• At least 5 years’ experience in Salesforce Administration and/or development
• At least 2 years’ experience in a leading role delivering Salesforce projects and other technical solutions
• Experience in all phases of the software development lifecycle
• Experience with Higher Education and Health Sciences is a plus

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.