Classroom and Collaboration Analyst (San Marcos)

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Classroom and Collaboration Technology Analyst (CCTA) will be responsible for the coordination and setup of all audio and video services, platforms, solutions and equipment including the development of new solutions, installation, maintenance, troubleshooting and working with relevant vendors as applicable.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsibilities include:

• Familiar with AV equipment and platform landscape including classroom and collaborative technology
• Installation, administration, and support of these technologies
• Works with vendors to order, schedule and install equipment
• Manages installation process, holds vendor and others accountable for deliverables and schedules
• Works with stakeholders, including faculty, IT leadership, and project managers to manage budget
• Works with IT staff and help desk to coordinate installations
• Facilitates and programs meetings as needed
• Provides periodic status updates to stakeholders
• Mitigates any risks or problems (proactive and reactive)

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

TRAVEL REQUIREMENTS

25%

MANAGEMENT/SUPERVISORY RESPONSIBILITIES

POSITION IN ORGANIZATION

REPORTS TO:  Manager, Classroom and Collaboration

POSITIONS SUPERVISED:  N/A

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Minimum 5 years of relevant experience in event management or project management and/or equivalent combination of education, experience and training that provides the required knowledge and abilities to do the job
• Technical aptitude and knowledge of integrated audiovisual systems including Skype for Business, Zoom and Crestron. Experience with Panopto, Echo360 and Lifesize is highly preferred.
• Excellent oral and written communication skills.
• Excellent customer service skills and ability to interact well with clients and staff
• Self-motivated.  Works well independently and in a team setting under time constraints.
• Ability to multi-task and learn and apply new skills quickly

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

HIRING RANGE: $68,640 - $72,345