Library Intern (St. Augustine, FL Campus)

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The University of St. Augustine for Health Sciences (USAHS) is seeking a dynamic, customer service–oriented Library Intern to join our university community. This role offers an excellent opportunity to gain hands-on experience in a fast-growing academic environment. As a Library Intern, you will work closely with the USAHS Library Services team at the assigned campus and will support a variety of special projects and assignments aligned with departmental objectives. Responsibilities include providing student support, delivering exceptional customer service, monitoring circulation activities, and assisting with daily library operations. This internship is ideal for individuals looking to develop practical skills in academic librarianship and student services. USAHS is a rapidly expanding institution that offers real-world experience designed to prepare you for a successful career after graduation.

Note: this position is a full-time temporary assignment for the summer term, estimated to end August 2025, and may require weekend hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Working with substantial independence, the intern will support a broad range of Library assignments to include: 
• Assist students and faculty with checking in / checking out / renewing library materials.
• Provide customer service support to library patrons, including answering basic questions and locating items.
• Help coordinate individual exam proctoring in the library according to the Library Proctoring Policy.
• Help troubleshoot problems with library technology such as printers, copiers, computers, etc.
• Collaborate with part-time student library workers to meet daily coverage and operational needs.
• Orient new students to library services and collections. 
• Serve as a point of communication between the Library services team and the University, students and faculty. 
• Uphold official library policies and procedures.
• Help maintain borrower records in library information management system.
• Help record and process incoming serials or other items as needed.
• Support the coordination of loans with other campus libraries within the University.
• Meet regularly with other library staff. 
• Support and assist the Librarian and/or Director, Library Services.
• Contribute to university-wide library projects, as needed.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION
REPORTS TO: Director, Library Services
POSITIONS SUPERVISED: Not applicable

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Incumbents will be evaluated, in part, based on performance of each essential function.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. • Excellent written and face-to-face communication skills.
• Ability to work independently or with little supervision.
• Ability to meet deadlines and perform tasks in a timely manner, even while multi-tasking.
• Excellent interpersonal, customer service and organizational skills.
• Professional demeanor.
• Excellent computer skills and the ability to new learn new software programs easily.
• Strong computer skills with a working knowledge of office management software packages.

EDUCATION and/or EXPERIENCE

• Associate’s degree preferred,  
• One or more years of experience in a library and/or academic setting, preferred
• Pursuit of a career or degree in education, higher education, library sciences, or similar preferred. 

TRAVEL - Not applicable. 

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position:
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT

Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.