Assistant Manager, Financial Aid Processing

The mission of the University of St. Augustine for Health Sciences is the development of professional health care practitioners through innovation, individualized, and quality classroom, clinical, and distance education.

GENERAL SUMMARY

The Assistant Manager, Financial Aid Processing, is responsible for all aspects of financial aid processing once a student receives an award letter and has accepted their packaging award.  The individual will guide the team that administers the day-to-day processing duties to ensure students receive aid timely and all federal and state compliance requirements are met.  This position is also required to deliver an exceptional student experience by working closely with students and internal teams to provide a comprehensive understanding of the institution, cost of attending the university and how to pay for their education. This is a campus-based position and is not eligible for remote work. 

This position follows a hybrid work schedule requiring a minimum of 3 days on campus. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Proficient in PowerFAIDS and other software programs to review, evaluate, verify, and award financial aid to eligible applicants.
• Packaging incoming/continuing students
• Processing students program changes, reinstatements, readmits
• Daily Importing/exporting from COD.
• PowerFAIDS/Jenzabar daily transfers
• Transfer Monitoring/Overlapping Loan periods.
• Quality control of documents collected to resolve verification and comment code flags
• Assist with the verification of student class attendance prior to crediting and disbursement of aid, including review of downloaded student documents and processes state and federal Student Aid Report (SAR) corrections toward awarding.
• Monitoring the LDARA report
• Origination/Disbursement process
• Assist with identifying and calculating federal Returns of Title IV, post-withdrawal disbursements, and returns related to state funds
• Assist with the calculation of continuing students' satisfactory academic progress (SAP), including the review and response of student SAP appeal for aid reinstatement.
• Query reports for analysis, reconciliation, and awarding through PowerFAIDS and Jenzabar. Assist with the extraction of statistical data for planning and reporting.
• Conduct an internal audit of awarding processes and practices.
• Assist with PowerFAIDS System annual setup.
• Assist with developing and updating Office of Financial Aid policies and procedures.

• Represent the Financial Aid Office at internal and external events, such as immersion days, orientation, virtual information sessions, conferences, and trainings
• Demonstrate a thorough understanding of the university as it relates to admissions, academic advising, registrar, financial aid, and enrollment so that students/families are directed to subject matter experts as appropriate.
• Maintain compliance with all federal and state requirements and support the institution’s compliance efforts.

OTHER DUTIES AND RESPONSIBILITIES

May perform other duties and responsibilities that management may deem necessary from time to time.

POSITION IN ORGANIZATION

REPORTS TO:  Director, Financial Aid

POSITIONS SUPERVISED:  Not applicable.

TECHNICAL, MANAGERIAL, and PEOPLE SKILLS REQUIRED

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Incumbents will be evaluated, in part, based on performance of each essential function. Appropriate reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Ability to handle information of sensitive and confidential nature in the utmost professional manner. Demonstrate a high level of professionalism, initiative, resourcefulness, and personal accountability. Effective analytical and decision-making skills. Excellent communication (oral and written), organizational, and time management skills. Effective interpersonal skills and ability to work with diverse constituents. Attention to detail and adaptability to a changing environment is extremely important as well as dependability.

EDUCATION and/or EXPERIENCE

• A Bachelor’s degree or equivalent experience required and 3-5 years current experience working in a progressive financial aid office and customer service experience or similar offices.
• Prior management experience is preferred.

• Attention to detail and organizational skills are a must.
• Openet, PowerFAIDS, FSA Partner applications, and Jenzabar experience a plus.
• Excellent verbal and written communication skills required.
• Ability to successfully resolve student issues from request to resolution ensuring a positive student experience.
• Must be able to handle multiple tasks and priorities in a fast-paced environment.

BUSINESS COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Drives Results - Consistently achieving results, even under tough circumstances.
• Innovation - Creating new and better ways for the organization to be successful.
• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

WORK ENVIRONMENT
Work is performed primarily in a standard office environment but may involve exposure to moderate noise levels. Work involves operation of personal computer equipment for six to eight hours daily and includes physical demands associated with a traditional office setting, e.g., walking, standing, communicating, and other physical functions as necessary.

The University is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, genetic condition, national origin, citizenship, disability, marital status, military status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.